Privacy Policy – NITAQ ACADEMY

• Personal Data: Any information that identifies you directly or indirectly
• User: Any individual accessing our services
• Student: Any individual enrolled in our courses
• Guardian/Parent: Legal representative of a minor
• Services: Courses, training, website access, and related offerings

This Privacy Policy applies to:

• Website usage
• Offline and online enrollment
• Communication channels (email, phone, WhatsApp, social media)
• Third-party integrations used by NITAQ ACADEMY

3.1 Personal Identification Information

We may collect: Full name, Date of birth, Gender (optional), Email address, Phone number, Residential address, Emirates ID / Passport details (if required for certification or compliance).

3.2 Academic & Student Information

Grade/class level, School/college name, Academic performance data, Course progress and assessments, Attendance records.

3.3 Payment & Financial Information

Billing address, Transaction details, Payment method (processed securely via third-party providers).

⚠️ We do not store full card details.

3.4 Technical & Usage Data

IP address, Device type and operating system, Browser type, Website usage behavior, Login data and timestamps.

3.5 Communication Data

Emails, messages, and call records, Customer support interactions, Feedback and survey responses.

3.6 Marketing & Preferences Data

Preferences for courses, Subscription to newsletters, Promotional engagement.

We collect information through:

• 4.1 Direct Collection: Registration forms, Admission processes, Phone calls and in-person interactions.
• 4.2 Automated Collection: Cookies and tracking technologies, Website analytics tools.
• 4.3 Third-Party Sources: Payment gateways, Marketing platforms, Referral partners.

We process your data based on: Your consent, Contractual necessity (course enrollment), Legal obligations, and Legitimate business interests.

• 6.1 Service Delivery: Course enrollment and management, Scheduling classes and exams, Providing certificates.
• 6.2 Communication: Sending updates, reminders, and notifications, Responding to queries.
• 6.3 Personalization: Recommending courses, Improving learning experience.
• 6.4 Marketing: Sending promotional offers (only with consent), Running advertising campaigns.
• 6.5 Operations & Improvement: Website optimization, Data analytics, Internal reporting.
• 6.6 Legal Compliance: Fraud prevention, Regulatory requirements.

We may share your information with:

• 7.1 Service Providers: Payment processors, CRM systems, IT and hosting providers.
• 7.2 Academic & Training Staff: Trainers and instructors for course delivery.
• 7.3 Government & Legal Authorities: When required by UAE laws.
• 7.4 Business Transfers: In case of merger, acquisition, or restructuring.

We ensure all third parties maintain strict confidentiality.

Your data may be transferred and stored outside the UAE. We ensure adequate safeguards such as secure contracts and data protection agreements.

We retain data as long as the student is enrolled, as required for legal and accounting purposes, or until deletion is requested where applicable.

Typical retention: Student records (up to 5 years), Financial records (as per UAE regulations).

We implement SSL encryption, secure servers, access control systems, employee confidentiality agreements, and regular system audits. Despite this, no digital system is completely secure.

We use cookies for website functionality, analytics, and user preferences. You can disable cookies via browser settings, but some features may not work properly.

You have the right to access your personal data, correct inaccuracies, request deletion, restrict processing, withdraw consent, and object to marketing. Requests can be made via email.

We collect data of minors only with parental/guardian consent and for educational purposes only. Parents have full rights to review or delete their child’s data.

Our website may contain links to external platforms. We are not responsible for their privacy policies.

In case of a data breach, we will investigate immediately, take corrective actions, and notify affected users if required.

We do not use fully automated decision-making systems that significantly affect users.

You may receive marketing communications if you opt in. You can unsubscribe anytime via the email link or direct contact.

If you have concerns, contact us first for resolution. If unresolved, you may approach relevant UAE authorities.

We may update this Privacy Policy periodically. Changes will be posted with a revised effective date.

By using our services, you agree to this Privacy Policy and consent to data collection and processing.